Terms & Conditions for HolidayBreakz
Welcome to HolidayBreakz! These Terms & Conditions ("Agreement") outline the rules and regulations for the use of our third-party travel website, HolidayBreakz. By accessing or using HolidayBreakz Website, you agree to comply with the below-mentioned Terms & Conditions. If you disagree with any part of these terms, kindly refrain from using our Travel Website. This is certainly why we strongly recommend you go through each of the points mentioned here on this page so that your flight booking experience is as smooth as it possibly can be.
By using HolidayBreakz, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions stated in this Agreement. Our terms is applicable to all visitors, users, and others who access or use HolidayBreakz Website.
a. User has to be at least 18 years old to use HolidayBreakz Website. By accessing or using HolidayBreakz Website, you ensure us that you are of legal age (18+) or have possessed parental or guardian consent.
b. You agree to use our website only for lawful purposes. You must not use it for any illegal or unauthorized activities that violate local, state, national, or international laws.
c. You acknowledge that HolidayBreakz may modify, suspend, or discontinue any aspect of the Website at any time, without prior notice, and we will not be liable to you or any third party for any particular alterations, suspension, or discontinuation.
a. In order to access a few amenities of HolidayBreakz Website, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information on HolidayBreakz, including your username and password. You agree to accept responsibility for all activities that occur under your account on this website.
b. You must provide accurate, current, and complete information during the registration process and keep it updated. HolidayBreakz reserves the right to suspend or terminate your account if any information provided is inaccurate, misleading, or incomplete.
a. HolidayBreakz provides a platform to search, compare, and book travel-related services such as flights, hotels, car rentals, and vacation packages. The bookings are subject to the terms and conditions of the respective travel providers.
b. The prices displayed on the Website are provided by our travel partners and may be subject to change. We do not guarantee the accuracy of such prices and recommend verifying the final price before making any bookings.
c. Any bookings made through our Website are solely between you and the travel provider. HolidayBreakz is not responsible for any issues, including cancellations, delays, or changes to your travel arrangements. We recommend reviewing the travel provider's terms and conditions before completing your booking.
Now at HolidayBreakz, we understand that travel plans can sometimes change unexpectedly. In the event of flight cancellations, we strive to provide our customers with the best possible assistance and support. This content outlines our policies and procedures regarding flight cancellations, so you are aware of your rights and options.
a. When a flight you have booked through HolidayBreakz is canceled, we will make every effort to notify you as soon as possible. We will use the contact information provided during the booking process to inform you of the cancellation via email or other available communication channels.
b. It is essential to regularly check your email and any provided contact information for updates on your flight status. We recommend that you provide accurate and up-to-date contact information to ensure timely notifications.
a. If your flight is canceled, HolidayBreakz will work with the airline to process any eligible refunds or assist you in rebooking an alternative flight, subject to availability.
b. The refund and rebooking options may vary depending on the airline's policies and the fare type purchased. Some fares may be non-refundable or have specific conditions attached to them. We recommend reviewing the fare conditions at the time of booking.
c. To request a refund or rebooking, please contact our customer support team as soon as possible. Our dedicated representatives will guide you through the process and help find the best solution for your travel needs.
Flight Cancellation Compensation
a. In certain circumstances, you may be eligible for compensation for flight cancellations under applicable laws and regulations, such as the EU Regulation 261/2004. Compensation eligibility depends on various factors, including the reason for cancellation and the departure/arrival locations.
b. To determine your eligibility for compensation, please contact our customer support team with the necessary details, such as your booking reference and the reason provided by the airline for the cancellation. We will assess your case and provide guidance on the compensation process.
Communication and Support
a. At HolidayBreakz, we prioritize effective communication and support during flight cancellations. Our customer support team is available to assist you with any queries, concerns, or assistance you may require.
b. Please reach out to our customer support team through the contact information provided on our website or in your booking confirmation. We aim to provide prompt responses and guidance to ensure a smooth experience despite the inconvenience caused by flight cancellations.
Limitations and Disclaimers
You have the right to control your personal information. We believe in empowering you with the tools and information to manage your privacy effectively.
a. It is important to note that HolidayBreakz acts as a third-party booking platform and does not have direct control over flight operations or cancellations. We rely on information provided by airlines and other travel service providers.
b. While we make every effort to keep our customers informed and assist with cancellations, we cannot guarantee specific outcomes, including refunds, compensation, or alternative flight availability.
c. We recommend reviewing the terms and conditions of your specific airline and fare type regarding cancellations, refunds, and compensation, as these may vary.
If Your Booking is cancelled or postponed by the Airlines, you should contact Our Customer Service team directly.
Other Emergency Circumstances are purely based upon our sole discretion.
You must read the General Conditions of Refund Protect, and the individual reasons section below, for full information on what we will and will not refund for each reason.
General Conditions of Refund Protect Ticket
General Conditions
1.
Any reason for refund must not be foreseeable at the time You made the Booking.
2.
We do not refund if You made Your Booking by mistake, or it is no longer wanted or needed.
3.
If Your Booking is cancelled, postponed or cannot be fulfilled by the Provider, please contact the Customer Service team directly for further advice about your Refund.
4.
You must make all arrangements to Attend the Booking, including arranging any necessary travel or documents, and allowing suitable travel time.
5.
We may ask for any reasonable additional evidence required to support your application, which may include proof of eligibility and intent to Attend.
6.
You will be asked to provide supporting evidence at Your own expense, along with a copy of the Booking Confirmation.
7.
You will be asked to provide Your bank account details so that we can make the refund payment directly to Your chosen bank account.
8.
Maximum refund value will not exceed INR 10,000 or the equivalent amount in local currency.
Requesting a Refund
To apply for a Refund, simply call our Toll-Free Number mentioned in your Booking Confirmation Email.
Refund Process
1.
Contact our Customer Service team using the Toll-Free Number provided in your Booking Confirmation Email.
2.
Submit all supporting documents and evidence requested to process your refund application successfully.
Illness / Injury
Illness / Injury means an illness or accidental injury to a person included in the Booking or to an Immediate Relative.
Refund Eligibility
What we do not refund:
Where you cannot provide evidence that the affected person is within the Group due to Attend the Booking.
Telephone or online consultations:
Where You have not been physically examined by a doctor before the Booking date.
Conditions:
Conditions that are unpredictable and where the event is more than two months in the future.
Evidence Required
a.
Doctor's Note or Medical Certificate confirming the illness or injury.
b.
Date the illness or injury first occurred.
c.
Confirmation that the illness or injury prevents the person from Attending.
d.
Proof of relationship if the affected person is not included in the Booking.
Pre-existing Medical Condition
Means a physical or mental health condition that You already had when You made the Booking that would not normally prevent You from Attending.
What We Do Not Refund
a.
Where guidelines for Your pre-existing medical condition would normally prevent You from Attending the Booking.
b.
Telephone or online consultations.
c.
Conditions that are unpredictable and where the event is more than two months in the future.
d.
Pre-existing medical conditions of Immediate Relatives.
Evidence Required
Doctor's Note / Medical Certificate:
Must confirm the illness details, the date the condition changed, and that it prevents the person from Attending.
Pregnancy Complication
Means a complication of pregnancy that You were unaware of when making the Booking and which prevents You from Attending.
Evidence Required
Doctor's Note / Medical Certificate:
Must confirm the pregnancy complication, the date it occurred, and that it prevents You from Attending.
Demise
Means Your death before the Booking or the death of an Immediate Family Member or any person included in the Booking up to 35 days before the scheduled event.
What We Do Not Refund
Refund will not be provided:
Where You cannot provide proof that the deceased person was an Immediate Family Member or included in the Booking.
Evidence Required
b.
Proof of Relationship.
Public Transport Failure
Means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the Booking.
What We Do Not Refund
a.
If there is a financial failure of any Transport Provider.
b.
Heavy traffic or road closures.
Evidence Required
a.
Confirmation of failure or disruption of the public transport. This can normally be obtained from the transport company's website.
Flight Delay / Change
Means cancellation or significant delay of flight(s) which You were unaware of before the date of the Booking and which prevents You from Attending Your Booking.
What We Do Not Refund
a.
If Your flight is Your Booking and it is cancelled or postponed, your refund will not be paid through this service. Please contact Customer Services directly.
b.
If You were aware of the disruption before the Booking date and did not make reasonable alternative travel arrangements.
c.
If there is a financial failure of any Transport Provider.
d.
If the purpose or reason for which You booked Your flight has changed or has been cancelled.
e.
If You have not allowed sufficient time between connecting flights.
f.
If You have only secured a standby position for the flight.
Evidence Required
a.
A copy of Your airline ticket.
b.
Notice of cancellation or disruption issued by the airline.
Mechanical Breakdown
Means, in the 24 hours prior to the Booking, the mechanical breakdown, accident, fire or theft of a vehicle taking You to the Booking.
Mechanical Breakdown
What we do not refund:
If You did not leave sufficient time to travel to the Booking.
If You did not make reasonable alternative arrangements to Attend the Booking.
Any vehicle You plan to use during the Booking.
Evidence Required
a.
Breakdown - A copy of the call-out note from a national breakdown recovery service.
b.
An incident number or report from the Police or relevant traffic authority.
Adverse Weather
Means weather where a Government Agency has issued warnings not to travel which mean You cannot Attend.
Adverse Weather
What we do not refund:
Adverse weather with no Government Agency warnings not to travel.
Evidence Required
a.
A copy of the travel warning issued by the relevant Government Agency.
b.
Confirmation of the relevant route closures.
Home Emergency
Means a Burglary, Fire, Malicious Damage or Flood at Your main private residence within 48 hours immediately before the Booking.
Home Emergency
What we do not refund:
Any Home Emergency for which You cannot provide the required evidence.
Evidence Required
a.
Burglary, Flood or Malicious Damage - A Police reference number or evidence of a claim submitted to Your home insurance company.
b.
Fire - A report from the Fire Service and/or Police.
Theft of Document(s)
Means the theft of a document necessary for the Booking, which cannot be replaced in time for the Booking.
Theft of Document(s)
What we do not refund:
If the documents can be replaced before or on the day of the Booking.
Evidence Required
a.
Police report or crime reference number confirming the theft, dated within 24 hours of the incident. (Self-declaration is not accepted.)
b.
Email from the Booking Agent confirming that the documents or tickets cannot be replaced or re-issued.
Relocated for Work
Means a requirement to move address imposed by Your current employer, unknown to You at the time of Booking. The relocation may be temporary or permanent and must make travel to the Booking unreasonable.
What We Do Not Refund
a.
Attendance at business meetings or business travel.
b.
Temporary relocation lasting less than three months.
c.
Voluntary relocation or changing employers for a new role.
d.
Where You are the business owner, registered Director, or a member of Your family is.
Evidence Required
a.
Letter from Your current employer confirming the relocation details.
b.
Evidence of residence at the new address.
Workplace Redundancy
Means You are unexpectedly made compulsorily redundant by Your employer with whom You have been permanently employed full-time for at least two years.
What We Do Not Refund
b.
Dismissal from employment.
c.
Where You are the business owner, registered Director, or a member of Your family is.
Evidence Required
a.
Letter of compulsory redundancy issued by Your employer.
b.
Evidence confirming You have been employed for more than two years.
Armed Forces & Emergency Services Call
Means You, as a member of the Armed Forces, Reserve Armed Forces or Emergency Services, are recalled to work on the date of the Booking or are posted overseas and cannot Attend the Booking.
What We Do Not Refund
a.
You were aware of or had scheduled work on the date of the Booking before making the Booking.
b.
You made an unsuccessful request for annual leave for the date of the Booking.
Evidence Required
a.
A note from Your Commanding Officer or Line Manager confirming that You were called into work or duty and that it was not Your original schedule.
Jury Service
Means a summons requiring You to attend Jury Service on the date of the Booking, of which You were unaware at the time of making the Booking.
What We Do Not Refund
a.
Any Jury Service claim for which You cannot provide the required evidence.
Evidence Required
a.
A copy of the official Jury Service summons.
Court Summons
Means You are summoned to appear as a witness in court proceedings on the day of the Booking and were unaware of the summons when making the Booking.
What We Do Not Refund
a.
Any Court Summons where You are not attending as a witness, including civil or criminal cases in which You are the plaintiff or defendant.
Evidence Required
a.
A copy of the official Court Summons.
Changes to Examination Dates
Means the unforeseen change to the date of an examination for which You are already registered, resulting in it taking place on the day(s) of the Booking.
What We Do Not Refund
a.
If You previously failed the examination and are required to re-sit it.
b.
Examinations conducted by a commercial business rather than an educational board, school, college or university.
Evidence Required
a.
A copy of the notice from the examination body, school, college or university confirming the change of examination date.
Emergency Circumstances
Emergency Circumstances means an unforeseen circumstance completely outside Your control and of no fault of Yours that completely prevents You from Attending the Booking. The decision to provide a refund is entirely at the discretion of our Customer Experience Team. We will consider each circumstance individually and have no obligation whatsoever to provide a refund.
What We Do Not Refund
a.
Anything which our Customer Experience Team considers is not intended to be included in the valid reasons for a refund.
b.
Any change to Your work schedule, except the situations specifically covered under Relocated for Work or Armed Forces & Emergency Services Call.
Evidence Required
a.
Any reasonable evidence requested by our Customer Experience Team to verify the emergency circumstances.
Specific Reasons Where Refund Will Not Be Provided
We do not refund for non-attendance of a Booking directly or indirectly associated with the following circumstances:
Refund Exclusions
1.
Actual or perceived wildfires, volcanic eruptions, tsunamis, earthquakes, or other natural disasters.
2.
War, hostilities, terrorism, civil commotion, riots, strikes or industrial action.
3.
Imprisonment, repatriation or deportation.
4.
Poisonous biological materials, radioactive contamination, Cyber Incident or Cyber Act, or seizure of state property.
5.
Naturalization appointments, visa appointments, IVF treatment or any other appointments.
6.
Failure to comply with any law or legal requirement.
7.
Any Booking originating from Cuba, Iran, North Korea, Russia, Sudan or Syria.
8.
Situations where a refund would expose Us to sanctions, prohibitions or restrictions under United Nations resolutions or the trade/economic sanctions, laws or regulations of the European Union, United Kingdom or the United States of America.
9.
Any refund request made more than 18 months after the date originally booked to the conclusion of the transacted event.
Word Definitions
The following words or phrases have the meanings shown below wherever they appear in bold in this document.
Definitions
We / Us / Our - The Booking agent with whom You made the Booking.
You / Your / Yourself - A person who has made a Booking alone or as part of a group with Us.
Provider - The company or organization responsible for operating the Booking.
Armed Forces - Naval Service, Marines, Army or Air Force.
Attend - Participate in, take part in, use, or be present at the Booking.
Booking - The pre-planned and pre-booked service(s), event(s), flight(s) or ticket(s) transacted with Us.
Communicable Disease - Any disease capable of being transmitted from an infected person or species to another host, directly or indirectly, resulting in quarantine or movement restrictions.
Doctor - A qualified medical practitioner registered with a recognized professional body. The Doctor cannot be You or a member of Your family.
Emergency Services - Police, Fire & Rescue Service or other recognized Emergency Services.
Immediate Family - Husband, wife, partner, civil partner, parent, child, brother, sister, grandmother, grandfather or stepfamily.
Immediate Household - Persons living together at the same permanent residential address.
Paying Party - Any organization or body legally responsible for paying compensation for the failure of the service, against whom You have a right of refund.
Important Notes
Important Information
1.
These reasons for refund are considered entirely at Our discretion and should not be treated as a guarantee that a refund will be provided.
2.
Refund Protect is not an insurance policy. It is an optional extension to Our standard Terms & Conditions of Sale and provides refunds only for the defined circumstances described in this document.
Cookies Policy
At HolidayBreakz, we value your privacy and strive to provide you with a seamless and personalized user experience. This Cookies Policy explains how we use cookies and similar technologies on our website. By accessing or using HolidayBreakz Website, you consent to the use of cookies as described in this policy as well.
What are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They help HolidayBreakz remember certain information about your visit, such as your preferences, settings, and actions, to enhance your browsing experience.
Types of Cookies We Use
a. Necessary Cookies: These cookies are essential for the functioning of HolidayBreakz Website. They enable basic features such as page navigation and access to secure areas. Without these cookies, our Website may not perform optimally.
b. Analytical Cookies: We use analytical cookies to collect information about how visitors use our Website, such as the pages visited and the time spent on each page. This data helps us understand user behavior and improve the performance and content of HolidayBreakz Website.
c. Functional Cookies: Functional cookies enable HolidayBreakz Website to remember your preferences and provide enhanced features and personalization. For example, they may remember your language preference or the region you are in.
d. Advertising Cookies: HolidayBreakz works with third-party advertising partners who may place cookies on our Website to deliver personalized advertisements based on your interests. These cookies track your browsing habits and allow us to show you relevant ads on HolidayBreakz Website or other websites you visit.
e. Social Media Cookies: HolidayBreakz Website may include social media plugins that allow you to share content or interact with social media platforms. These plugins may place cookies on your device to track your activity and personalize your social media experience.
Third-Party Cookies
We may allow third-party companies, such as analytics providers or advertisers, to set cookies on our Website. These cookies are subject to the respective third parties' privacy policies and are not controlled by HolidayBreakz. We recommend reviewing the privacy policies of these third parties for more information on their cookie practices.
Cookie Consent and Control
a. When you first visit HolidayBreakz Website, we will display a cookie banner that informs you about our use of cookies. By continuing to use our Website or clicking "Accept," you consent to the use of cookies as outlined in this policy.
b. You have the option to manage or disable cookies through your browser settings. Please note that blocking or deleting cookies may impact your experience on HolidayBreakz Website, and certain features may not be available or function properly.
c. You can also opt-out of personalized advertising by adjusting your ad preferences or settings through the advertising networks' opt-out mechanisms.
Data Protection and Privacy
HolidayBreakz are committed to protecting your personal data in accordance with applicable data protection laws. For more information on how we collect, process, and protect your personal data, please refer to HolidayBreakz Privacy Policy.
Changes to the Cookies Policy
HolidayBreakz may update this Cookies Policy from time to time to reflect changes in our cookie practices or legal requirements. We encourage you to review this policy periodically for any updates. The updated policy will be effective upon posting on our Website.
If you have any questions or concerns about our Cookies Policy, please contact us through the contact information provided on HolidayBreakz Website.
a. All content on the Website, including text, graphics, logos, images, videos, and software, is the property of HolidayBreakz or its licensors and is protected by intellectual property laws.
b. You are granted a numbered, non-exclusive, non-transferable license to access and use the HolidayBreakz Website for personal, non-commercial reasons. You may not copy, modify, distribute, transmit, display, perform, reproduce, or publish any part of the Website without prior written consent from HolidayBreakz.
a. Our Website may contain links to third-party websites or services that are not owned or controlled by HolidayBreakz. It is not endorsed or assumed any responsibility for the content, privacy policies, or practices of these third-party websites on HolidayBreakz site.
b. You acknowledge and agree that HolidayBreakz shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or get connected with the use of or reliance on any such content, goods, or amenities available on or via any third-party travel websites.
a. HolidayBreakz, its directors, employees, partners, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or any services obtained through the Website.
b. HolidayBreakz makes no warranties or representations about the accuracy, reliability, completeness, or updated-ness of the content on the Website or the results that may be obtained from using the Website.
Indemnification
You agree to indemnify and hold HolidayBreakz and its affiliates, officers, directors, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party for arising out of your breach of these Terms & Conditions of HolidayBreakz or your violation of any law or the rights of a third party.
Governing Law and Jurisdiction
HolidayBreakz's Terms & Conditions shall be governed by and construed according to the laws of Jurisdiction. Any disputes arising out of or in connection with Terms & Conditions of HolidayBreakz shall be subject to the exclusive jurisdiction of the courts.
Changes to Terms & Conditions
HolidayBreakz reserves the right to modify or replace these Terms & Conditions at any time. The most current version of the HolidayBreakz Agreement will supersede all previous versions. We encourage you to review this Agreement periodically to stay informed of any updates.
By using the HolidayBreakz Website, you agree to abide by these Terms & Conditions. If you have any questions or concerns regarding these terms, please contact us at 24*7 available customer support team.
